Make a Zen Garden

Frequently asked questions

• Will you replace damaged plants?

  If the plant is damaged during shipping and we are notified upon receipt within the first 48 hour of delivery, yes we will replace the plant. Guests should open boxes immediately upon arrival and care of their plant leading up to the event. We will not replace plants that die due to a lack of care/unopened box. All boxes ship with a sticker reminder that boxes should be opened upon receipt.

• Do you ship internationally?

  We do not ship directly from the US but we partner with local nurseries in international countries that can ship on our behalf. Note that the product will vary in size and price. Please send us a message with the countries you'd like to ship to and we can provide a proposal. Note we are not able to ship to Costa Rica, Mexico, Venezuela, China, and Israel.

• How should I care for my succulent upon arrival?

  Bring the box inside the home to prevent it from being exposed to cold or poor weather conditions. Opening the box to allow light to reach the succulents. Simply opening the box and leaving its contents inside will help destress them from their journey. All succulents will be dry, as we cannot ship hydrated succulents to prevent them from molding in the box. Guests are more than welcome to water upon receipt, but please make sure to water at the root.

  Participants should open boxes immediately upon arrival and care of their plant leading up to the event.

  **Succulent Kit Care Instructions Upon Arrival**

  To ensure the health of your succulents, please follow these steps upon receiving your kit:

  • **Bring the Box Indoors:** Protect your succulents from extreme temperatures and weather conditions by bringing the package inside as soon as it arrives.
  • **Open the Box Promptly:** Allow light and airflow to reach the plants by opening the box. Simply unboxing them and letting them rest will help reduce stress from transit.
  • **Dry Succulents:** Your succulents will arrive dry, as shipping them with moisture could cause mold. If needed, you may water them upon arrival, but be sure to water only at the root.
  • **Ongoing Care:** Participants are responsible for caring for their plants in the days leading up to the event. Open the box immediately and monitor the health of your succulents.

• Can we use our own conferencing tool (ie zoom, meets, teams, and webex)?

  Yes, simply add your conferencing link to the Elevent portal and we will sign on to the event.

• How do you ship during cold weather?

  All kits include a 72 hour heat pad that provides added warmth. We are monitoring the weather conditions to all recipients. In the event inclement weather is expected we will reach out to the host and suggest expedited delivery for the best care of the plant.